How You'll Know When Your Firm's Been Fired

I sat in on a meeting recently when a major corporation’s General Counsel, CFO, and COO made the unanimous decision to fire a law firm that had been serving the company for over two decades. There had been no catastrophic we-bet-the-company-and-lost kind of screw-up, no egregious failure of expertise, no utterly dropped balls -- just steadily increasing client dissatisfaction.

This firm was shown the door solely on the basis of the same five-count indictment that has become increasingly common:

Too many surprises
Too many blown budgets
Overlawyering and overbilling
Failure to respect client internal deadlines
Indifferent communication and poor responsiveness to client needs.

Woldow, P. 2014, How You'll Know When Your Firm's Been Fired.


Tags: Law Firms,

More Publications by Pamela Woldow